Shipping and Returns

Shipping Costs

Shipping costs vary depending on the weight and number of packages in your order, as well as the delivery address. We can only determine the shipping costs on the day your order is ready to leave our warehouse.

For deliveries in Quebec, add 15% of the subtotal or a minimum of $15.

A surcharge may apply for deliveries to remote areas, the Maritimes or Western Canada.

There are no shipping costs for customers who wish to pick up their purchase at our store located at 4118 Industriel Boulevard, Sherbrooke, Quebec, J1L 2S6.

Residential Delivery

Additional shipping charges will apply for deliveries to residential addresses. To avoid these charges, we suggest providing a work delivery address where you can receive the package during the day.

Pricing Policy

We will do everything in our power to maintain the prices in this catalogue. However, we reserve the right to change a price if one of our suppliers raises its prices by more than 10%. In the event of a typographical error in the listed prices, we reserve the right to make the appropriate changes. We will contact you before processing an order whose cost has been changed. Catalogue prices do not include shipping costs or taxes, which will be added to your invoice separately.

Sales Taxes

Applicable taxes will be added to the price of the merchandise and shipping. If you or your institution are tax-exempt, please contact our customer service team to provide your exemption number. 

Payment Methods

For Individuals

When you receive your order, you will find the invoice on or inside the box. If you cannot find it, contact our customer service team and we will send you a copy.

Payment is made at the time of your online purchase or telephone order, by Visa or MasterCard credit card.

Government Institutions

When you receive your order, you will find the invoice on or inside the box. If you cannot find it, contact our customer service team and we will send you a copy.

For your first order with us, we will ask you to pay your invoice in advance by cheque or credit card (Visa or MasterCard). If it is not your first order but the total exceeds $1,000, a deposit may be required. Our accounting department will then contact you. Once your credit history has been established, we will be able to send you an invoice payable within a maximum of 30 days.

For institutions with an open account with us, please do not send payment before receiving our invoice, which will include applicable taxes and shipping costs.

Delivery Times

Unless you specify otherwise, all packages will be shipped by the least expensive and fastest courier service. All products are shipped from our warehouse in Sherbrooke, Quebec, unless otherwise indicated in the product description.

Our whole team works together to get your order to you as quickly as possible. Special orders (custom-made or non-catalogue products) may take up to 6 weeks to be delivered.

Damaged Merchandise

Once merchandise in good condition leaves our warehouse with the carrier, we are no longer responsible for it. When you receive your order, it is very important to check the condition of the box and its contents. If the box appears damaged, you may refuse the delivery. If you decide to accept it anyway, ask the driver to make a note of it in their computer. If the merchandise is damaged when you open the box, it is your responsibility to call us within 48 hours of delivery. After this period, the carrier may refuse to pay compensation. You then have up to 3 weeks to complete your claim. To minimize the inconvenience to you, we will handle the claim with the carrier. In all cases, you must keep the shipping box for inspection. If a product is missing or there is an error in your order, you must call us within 2 weeks. After this period, requests will be refused.

Returning Merchandise

Products made to order or to specific specifications cannot be returned.

For hygiene reasons, dolls, plush toys, puppets, weighted products, clothing and robotic animals cannot be returned.

If, within 30 days, you are not completely satisfied with one of our products (other than the exceptions listed above), we will do everything we can to make sure you are happy with your purchase. For hygiene reasons, we do not accept returns of unsealed products. To return an item, please call our customer service team at 819 340-1193 or email us at info@cdsboutique.com to obtain a return authorization number.  IMPORTANT: we will not accept any return without this number. You must then carefully pack the product and return it to us at your expense, along with a copy of the invoice, the reason for the return and the return authorization number. A handling fee of 10% of the product's value will be charged for returns. Once we have received the merchandise in perfect condition, we will send you a credit note, or a refund if you paid by credit card.

Back Orders

If a product is unavailable when your order is shipped, we will send it to you as soon as possible, as soon as it becomes available. These products and their shipping costs will be invoiced separately. If you wish to cancel the order for this product, you must do so as soon as you receive your initial order to avoid receiving it in the meantime.

Warranty

We honour the warranty offered by all our manufacturers. You must send us proof of purchase when making a claim.