Applicable taxes will be added to the merchandise price and shipping charges.

If your organization is exempt from GST, please provide us with your exemption certificate number and indicate it in bold print on your order form.

TO AVOID SHIPPING DELAYS, DO NOT SEND ANY PAYMENTS BY CHEQUE BEFORE YOU RECEIVE AN INVOICE FROM US INCLUDING TAXES AND SHIPPING CHARGES. Once you receive your order, the invoice will either be inside or attached to your package. If you can’t find it, please call our customer service department and we will send it to you. If it is your first order with us, or if you are an individual, we will ask you to prepay by cheque,m Visa or MasterCard. If it’s not your first order, but the order exceeds 1000$, we may ask you to send down a payment along with your order. Our credit department will contact you regarding the amount to pay. Once your account is established, we will invoice you with payment terms of NET 30 DAYS.

Unless otherwise mentioned by you, we will send all orders by the most
economical and fastest carrier we can find. All products are shipped directly from our warehouse in Sherbrooke, Quebec, unless otherwise indicated.

Stocked items should be shipped to you within 3 weeks unless otherwise
requested by you. Made-to-order products can take up to 6 weeks for delivery.

Reality Orientation Boards, Grandfather Clocks, Activity Illustrations, Display
Boards, Memory Cases, Adapted Signs and Visual Identification Pictograms are made to order. THESE PRODUCTS CANNOT BE RETURNED.

If, within 1 month, you are not completely satisfied with any other product than the ones made to order, we will do our best to make you happy with your purchase. If the products have not been used and are in perfect condition, call our customer service department to get a Return Authorization Number. IMPORTANT: We will not accept any returned products without this number. For hygiene reasons, we will not take back products that are not sealed. You will need to wrap the products carefully and send them back to our warehouse at your expense accompanied by a copy of the invoice, the Return Authorization Number and the reason for returning the products. You must understand that there will be a 10% restocking charge for all returned goods unless they are damaged. After we receive the returned items in perfect condition, we will send you a credit or a refund if it was paid by credit card.

If you receive merchandise that you did not order, please contact our customer service department within 2 weeks and we will send our own carrier to pick it up.

If a product is not available at the time your order is shipped, we will send it to you as soon as it becomes available. The item and the shipping charges will be invoiced separately. If you wish to cancel this item, you must do so by calling us when you receive your initial order.

We will honour all warranties offered by our manufacturers. Simply send us your proof of purchase when making your claim.

We will ship all orders in the most economical way possible by either Canada Post or FEDEX. All orders, except those drop shipped directly from the manufacturer will be FOB Sherbrooke, Quebec. A minimum of $12 shipping charge will apply to all orders of $100 or less before taxes or 12% charge will apply to all orders of $100 and more. The green truck beside an item implies that this item is overweight or oversized and extra charges will apply on top of the initial shipping charge. A quotation will be required before shipping your order for items marked with the red truck. Customers living in remote areas are subject to a supplement.

Delivery to inviduals: Additional delivery fees will be charged for deliveries in residential areas. We suggest you provide us with a work address where you can receive the parcel during the day to avoid these fees.

Damaged Merchandise / Missing Products
As soon as the merchandise leaves our warehouse with the carrier in good condition, our liability ceases. Upon delivery of your merchandise, take a good look at the box while the driver is there. If the box is damaged, you can refuse the shipment or you can open it to see if the merchandise is in good condition. If you accept the merchandise, have the driver note any and all damages or losses, no matter how slight. If the content of your boxes is damaged, it is your responsibility to call our company within 48 hours to claim the damage. After that period of time, the carrier can refuse to pay claims for hidden damages. We will call the carrier ourselves to minimize any inconvenience to you. In any case, keep the damaged boxes for inspection.