Connect Club Terms & Conditions

Program year 2026-2027 | CDS Boutique, 4118 Industriel Blvd., Sherbrooke, QC J1L 2S6

Welcome to Connect Club! These Terms explain how the club works and what we can expect from each other. By ticking "I agree" when you register, you accept them on behalf of your organization. A copy is emailed to you once your registration is complete.

1 Membership

Connect Club is a free professional membership community offered by CDS Boutique. There is no fee to join and no purchase is required.

• Membership belongs to your organization or facility. Other staff from the same organization may take part under the same facility membership, but each person must complete their own registration form.
• Participation is tracked for each person. Each facility has a primary contact who receives program notices on its behalf.
• Confirmation. CDS Boutique may accept or decline any registration. Your membership is confirmed when our team contacts you after reviewing your registration.
• Pilot year. The 2026-2027 program year is a pilot that ends on December 31, 2027. CDS Boutique may change, pause or end the program, and will tell members by email before any important change to these Terms.

2 An active, collaborative community

Connect Club is a community built on collaboration, not simply a rewards program. Members join because they want to contribute and take part. Members may be invited to:

• exclusive virtual or in-person gatherings;
• quarterly meetings and networking opportunities;
• surveys and feedback initiatives;
• product evaluations and pilot programs; and
• testimonials, photos, videos, stories or case studies.

Taking part in any single activity is voluntary; however, active involvement is expected as part of maintaining your membership. A member who does not take part in at least one club activity, meeting, survey, feedback opportunity or engagement initiative in a quarter may be considered inactive and may be removed from Connect Club. We will reach out before removing an inactive member.

Benefits, perks, opportunities and invitations are not guaranteed. Benefits have no cash value and cannot be exchanged, transferred or redeemed.

3 Annual contribution and content you share

To keep the community engaged, each member is expected to contribute at least once a year through one of the following: a product testimonial, a creative spotlight, a social media feature, a written success story, a photo submission, a video testimonial, a blog contribution, or a similar member spotlight activity.

• Your permission comes first. CDS Boutique will not publish any submitted content without written permission from you and your organization. Email authorization is sufficient.
• Consent from others. You confirm that everyone shown or named in your content has agreed to it being shared. CDS Boutique can provide additional consent forms, particularly when content includes residents, clients, patients, participants or other people outside your organization. Please do not share health information.
• Clear disclosure. If a testimonial, feature or communication involves a free product, prize, discount, incentive or reward, CDS Boutique will clearly disclose that relationship where appropriate.
• Changing your mind. You may withdraw your permission at any time. We will remove the content from our website and social media within 30 days. Printed materials already distributed cannot be recalled.

4 Product trials

Product trials are offered at CDS Boutique's sole discretion. CDS Boutique chooses which members receive a trial, which products are offered and for how long, usually 30 days. If your organization receives a trial:

• The trial product remains the sole property of CDS Boutique.
• You agree to a check-in from the CDS Boutique team around day 15 of the trial, and to complete a product feedback survey after the trial.
• You agree to follow the product instructions, supervise its use with the people you serve, keep it at your site, and tell us right away about any problem or incident. Your organization is responsible for loss or damage beyond normal wear while the product is in its care.
• At the end of the trial, the product must be returned in its original working condition and original packaging. CDS Boutique will provide the return shipping label.
• There is no obligation to buy. If you would like to purchase the product, the trial unit must still be returned, and a new unit can be purchased through CDS Boutique.

5 Contests and prizes

Members are automatically considered for contests, giveaways and promotional draws unless they ask us in writing not to be. Each contest has its own official rules, which we share when it opens and which apply to that contest. Prizes are awarded to your organization, not to an individual, and you may decline any prize.

6 Referral program: Connect, Share, Inspire

Members who choose to receive a referral code can share it with peers who would benefit from CDS Boutique products. If your referral code is used at checkout or on a quote, the request will be linked to your organization for a chance at more rewards.

• Connect. Every member starts here, with full access to the club community, get-togethers, spotlights and feedback circles. No referral milestone is needed.
• Share. When your facility reaches 5 referrals in the program year, it receives a facility reward of $100 CAD in CDS Boutique account credit.
• Inspire. When your facility reaches 10 referrals in the program year, it receives a facility reward of $250 CAD in CDS Boutique account credit.
• Beyond 10. For facilities with more than 10 referrals in the program year, our team will reach out personally to celebrate your contribution, in keeping with your organization's gift policy.
• How it is counted. Referrals made by all members of the same facility count together toward that facility's tier. Codes used on your own organization's purchases do not count. CDS Boutique tracks referrals and confirms milestones based on its records.
• How rewards work. Rewards are issued to your organization or facility, never to an individual, as CDS Boutique account credits. Credits can be used toward any CDS Boutique product, have no cash value, cannot be transferred and expire 12 months after they are issued.
• Your policies. Your organization is responsible for making sure that taking part in the referral program and accepting rewards fits its own gift, purchasing and conflict-of-interest policies. Referrals should reflect your genuine experience with our products. CDS Boutique may change or end the referral program with 30 days' notice; rewards already earned will be honoured.

7 Communications

As a member, you may receive club communications, invitations, updates, surveys and product-related information unless you expressly withdraw your consent by emailing info@cdsboutique.com. Promotional emails about offers and sales are sent only if you also agreed to receive them in the separate email box at registration, and each one includes an unsubscribe link.

8 Members-only information

Some information shared in Connect Club, such as product previews, is for members only. Please do not share it outside your organization without our permission. CDS Boutique keeps all rights to its products, brand and materials.

9 Respectful community

Members agree to communicate respectfully and professionally. Harassment, bullying, discrimination and abusive behaviour are not tolerated. Where appropriate, CDS Boutique will generally give a warning and an opportunity to correct the behaviour before ending a membership, but reserves the right to remove a member immediately in cases of serious misconduct.

10 Privacy and data storage

• What we collect and why. We collect the information in your registration and your participation in club activities to run Connect Club, plan trials and events, and improve our products and services. We do not ask for health information about the people you serve.
• Where it is stored. CDS Boutique and its service providers, such as our website, e-commerce, email, form and virtual meeting platforms, may store and process personal information outside Québec and outside Canada, including in the United States.
• Third-party platforms. Information held by these platforms is subject to their own privacy policies and security practices, and to the laws of the places where it is stored.
• Safeguards. We use reasonable physical, technical and administrative safeguards to protect personal information, and handle it in line with Canadian privacy laws and the CDS Boutique privacy policy.
• Your choices. To see, correct or delete your information, or to withdraw a consent, contact info@cdsboutique.com.

11 Limitation of liability and indemnification

• Participation in Connect Club is voluntary. Connect Club, its events and its materials are provided as is.
• Members are responsible for how they use information, recommendations, activities and opportunities from Connect Club within their organizations, including their own professional judgement about the people they serve.
• To the maximum extent permitted by applicable law, CDS Boutique is not responsible for any losses, damages, injuries, claims or liabilities arising from participation in Connect Club, attendance at events, participation in product trials, use or misuse of products, interactions between members, or information shared in the club.
• To the maximum extent permitted by applicable law, members agree to indemnify and hold harmless CDS Boutique and its employees, officers, contractors and representatives from claims arising from their participation in Connect Club.
• Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law.

12 Leaving the club

You may leave Connect Club at any time by emailing info@cdsboutique.com. Please let us know your reason for leaving and whether you will continue taking part through another site, facility or organization. If you were your facility's primary contact, your organization is encouraged to nominate a replacement. Any trial product must be returned when your membership ends.

13 General

These Terms are governed by the laws of Québec and the applicable laws of Canada. They are available in English and French. Questions? Contact us at info@cdsboutique.com or 1 888 907-6878.